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reubendb
05-20-2009, 07:55 AM
Hello,
I am trying to install Totalview Express Student edition. I got the Entitlement Code via email. During install, after entering the code, the GUI produces the following error:

Error:
Unfortunately, the following communication problem prevented access to the TotalView Technologies Server.
You may also use the TotalView Technologies customer portal at http://www.totalviewtech.com to redeem your entitlement codes for licenses.
Error: Host not found

and in the console I see :
./totalview_individual.8.6.2-2-linux-x86-64.sh
Verifying archive integrity... All good.
Uncompressing TotalViewInstaller......
Host PLATFORM = linux-x86-64
Looking for installer tarfile ./workbench_installer.1.5.0-2-linux-x86-64.tar
Expanding ./workbench_installer.1.5.0-2-linux-x86-64.tar ...
... done
checking tarfile: ./totalview.8.6.2-2-linux-x86-64.tar
Expanding ./totalview.8.6.2-2-linux-x86-64.tar ...
... done
QtSSLSoapHttpTransport::readResponse() error: Host not found

I tried to go to Customer Portal but it asked me to login with username/password, which I don't know.

How do I resolve this problem ?

Thanks.

PeterT-RogueWave
05-22-2009, 01:48 PM
If the software installed correctly, but you are missing the connection to TotalView, please do the following

find the toolworks directory and cd to

toolworks/flexlm-10.8.0-3

run the command

./bin/toolworks_hostid

Send an email with the results, which should look like this:

The host name for this machine is: archie
The host ID for this machine is: 001372fab9b8

and a description of this problem, to

support@totalviewtech.com

and we can pass it on to the right person to get you a license.

Regards,